Strategic Service Delivery Lead

Sword group; Aberdeen City; On-site; GBP 100,000 - GBP 125,000; Full time

Job summary

A technology solutions provider in Aberdeen is seeking a Service Delivery Manager to ensure seamless service delivery and enhance customer satisfaction. In this role, you will oversee all operational activities, manage budgets, and lead multi-disciplinary teams. Ideal candidates possess ITIL knowledge, significant experience in service delivery, and strong stakeholder management skills. This position offers a competitive salary alongside an extensive benefits package focused on professional development and work-life balance.

Benefits

Flexible working

Generous annual leave

Enhanced family friendly benefits

Pension scheme

Access to private health

Qualifications

• Proven experience in an IT Service Delivery Manager or similar role.
• Strong experience managing budgets and operational costs.
• Excellent communication and stakeholder management skills.

Responsibilities

• Oversee end-to-end service delivery from sales transition through to go-live.
• Manage internal project deliveries in line with timelines and quality standards.
• Act as the primary escalation point for service delivery issues.

Skills

ITIL Foundation v3

Budget management

Team leadership

Stakeholder management

Process design

Education

Degree or management qualification

Job description

A technology solutions provider in Aberdeen is seeking a Service Delivery Manager to ensure seamless service delivery and enhance customer satisfaction. In this role, you will oversee all operational activities, manage budgets, and lead multi-disciplinary teams. Ideal candidates possess ITIL knowledge, significant experience in service delivery, and strong stakeholder management skills. This position offers a competitive salary alongside an extensive benefits package focused on professional development and work-life balance.