IT Service Delivery Manager — Hybrid & Global IT Ops

EDF Trading Ltd; Greater London; Hybrid; GBP 75,000 - GBP 95,000; Full time

Job summary

A leading energy firm in Greater London is seeking an IT Service Delivery Manager to oversee strategic leadership and operational management of IT services. This role involves managing a diverse team, ensuring high-quality support for all users, and driving continuous improvement initiatives. Successful candidates will have extensive experience in IT service delivery, excellent communication skills, and a focus on stakeholder management. A competitive benefits package, including hybrid working and training opportunities, is offered.

Benefits

Hybrid working

Personal pension plan

Private medical and dental insurance

Corporate gym memberships

Childcare vouchers

Qualifications

• Significant experience in IT service delivery or IT operations management.
• Proven leadership and team management skills.
• Strong incident, problem, and change management experience.

Responsibilities

• Lead a team of IT managers and ensure high-quality support.
• Oversee delivery of IT solutions and manage incident resolution.
• Build relationships with stakeholders to meet their needs.

Skills

IT service delivery

Leadership

Incident management

Stakeholder management

Communication skills

Problem-solving

Education

ITIL Foundation certification

Tools

ServiceNow

Ivanti

Job description

A leading energy firm in Greater London is seeking an IT Service Delivery Manager to oversee strategic leadership and operational management of IT services. This role involves managing a diverse team, ensuring high-quality support for all users, and driving continuous improvement initiatives. Successful candidates will have extensive experience in IT service delivery, excellent communication skills, and a focus on stakeholder management. A competitive benefits package, including hybrid working and training opportunities, is offered.