Service Delivery Leader – Client Success

SoftwareONE Deutschland GmbH; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading technology solutions company based in Greater London seeks a Service Delivery Manager. The ideal candidate will ensure seamless service delivery while focusing on customer satisfaction and quality metrics. You will manage client relationships and collaborate with internal teams to enhance service strategies and resolve issues proactively. Experience in client-facing roles and a strong understanding of ITIL principles are essential for success in this position.

Qualifications

• Multiple years of experience in client-facing roles, project management, or service industry positions.
• Strong ability to communicate effectively with clients and internal teams.
• Deep commitment to advocating for clients and enhancing customer experience.
• Capable of motivating and leading teams.

Responsibilities

• Manage end-to-end service delivery, ensuring quality standards and performance metrics.
• Track and analyze service performance metrics and implement improvements.
• Serve as the primary contact for clients, addressing concerns and fostering communication.
• Oversee the budget for service delivery activities and optimize resource usage.

Skills

Client-facing roles

Project management

Communication skills

Customer-centric mindset

Leadership

ITIL principles

Job description

A leading technology solutions company based in Greater London seeks a Service Delivery Manager. The ideal candidate will ensure seamless service delivery while focusing on customer satisfaction and quality metrics. You will manage client relationships and collaborate with internal teams to enhance service strategies and resolve issues proactively. Experience in client-facing roles and a strong understanding of ITIL principles are essential for success in this position.