Service Delivery Manager | Hybrid London ITIL Lead

Eze Castle Integration, Inc.; Greater London; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A global managed services provider is seeking a Service Delivery Manager in London to oversee multi-client operations. The candidate will ensure high standards of service quality while providing operational support and engaging in client relationship management. Key skills include Service Desk management and ITIL best practices, along with proficiency in reporting tools. This hybrid position allows for flexible work arrangements while working with a dynamic team that values connection and growth.

Benefits

Competitive compensation package

Qualifications

• Proven experience of Service Delivery management in relevant environments.
• Strong understanding of ITIL processes including Incident Management.
• Experience generating Management Information using reporting tools.

Responsibilities

• Provide Service Delivery support across multiple clients.
• Conduct Service Performance reporting and analysis.
• Manage documentation and drive process improvements.

Skills

Service Desk management

ITIL best practices

Data-driven decision making

Client relationship building

Tools

ServiceNow

MS Power BI

Job description

A global managed services provider is seeking a Service Delivery Manager in London to oversee multi-client operations. The candidate will ensure high standards of service quality while providing operational support and engaging in client relationship management. Key skills include Service Desk management and ITIL best practices, along with proficiency in reporting tools. This hybrid position allows for flexible work arrangements while working with a dynamic team that values connection and growth.