IT Service Delivery Manager - Ops & Customer Value

Designprintdigital; Nottingham; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A prominent IT services company is seeking a proactive IT Service Delivery Manager to ensure operational success across enterprise customer contracts. This role involves overseeing service level management, maintaining efficient delivery, and fostering strong customer relations. Exceptional skills in ITIL frameworks and large-scale service delivery are required. With a focus on continuous improvement, you will lead teams and drive strategic initiatives. Candidates must possess strong analytical abilities and a proven track record in service management.

Benefits

26 days Annual Leave (+ bank holidays)

Enhanced Maternity & Paternity

Access to HealthShield

Holiday Purchase Scheme

Electric Vehicle Scheme

Qualifications

• Previous experience as a Service Delivery Manager within an IT Reseller, VAR, IT MSP or similar is essential.
• Exceptional relationship-building skills and the ability to represent the business with professionalism and credibility.
• Strong matrix-management capability, coordinating multi-disciplinary teams to achieve shared outcomes.

Responsibilities

• Ensure IT services add business value by fulfilling SLAs, KPIs, and meeting customer expectations.
• Manage commercial and financial elements of service delivery to ensure efficiency, profitability, and value.
• Oversee end-to-end service level management, ensuring adherence to all contracted SLAs.

Skills

ITIL v4 certified

Exceptional relationship-building skills

Strong analytical and reporting skills

Large scale / enterprise service delivery experience

Continuous-improvement mindset

Job description

A prominent IT services company is seeking a proactive IT Service Delivery Manager to ensure operational success across enterprise customer contracts. This role involves overseeing service level management, maintaining efficient delivery, and fostering strong customer relations. Exceptional skills in ITIL frameworks and large-scale service delivery are required. With a focus on continuous improvement, you will lead teams and drive strategic initiatives. Candidates must possess strong analytical abilities and a proven track record in service management.