Strategic IT Service Delivery Lead

Sodexo France; Manchester; On-site; GBP 30,000 - GBP 32,000; Full time

Job summary

A leading services company in Manchester is seeking a proactive Customer Delivery Manager to enhance service management and operational delivery. In this role, you will ensure high standards of customer experience, manage relationships with key customers and suppliers, and promote continual improvement. Ideal candidates will possess strong ITIL knowledge, experience in service desk management, and the ability to implement new IT standards. This role offers a competitive salary of £30,000 - £32,000 based on experience.

Benefits

Sodexo retirement plan

Online shopping discounts

Gym discount

24/7 employee assistance programme

Qualifications

• Strong understanding of ITIL.
• Proven experience with Service Desk management.
• Experience managing suppliers and incidents.

Responsibilities

• Manage service relationships between key customers and control towers.
• Coordinate service management activities across levels both internally and externally.
• Support contracted services ensuring customer satisfaction.

Skills

Understanding of ITIL

MS Office suite proficiency

Service Desk management experience

Supplier/partner management

Implementing IT standards

Information governance knowledge

Service delivery management

IT Service Management experience

Job description

A leading services company in Manchester is seeking a proactive Customer Delivery Manager to enhance service management and operational delivery. In this role, you will ensure high standards of customer experience, manage relationships with key customers and suppliers, and promote continual improvement. Ideal candidates will possess strong ITIL knowledge, experience in service desk management, and the ability to implement new IT standards. This role offers a competitive salary of £30,000 - £32,000 based on experience.