Customer Care & Housing Enquiries Advisor (Hybrid)

Scottish Federation of Housing Associations; Glasgow; Hybrid; GBP 27,000 - GBP 31,000; Full time

Job summary

A prominent housing association in Glasgow is seeking a Customer Contact team member to serve as the initial point of contact for customer inquiries. The role involves managing calls and emails, providing essential support in housing applications and repairs. Ideal candidates will have excellent communication skills, experience in customer service, and the ability to work within a dynamic team. The position offers a competitive salary and flexible hybrid working arrangements.

Benefits

Competitive salary, reviewed annually

Flexible working opportunities

Up to 34 days of holiday annually

Option to buy or sell holidays

Training and vocational support

Occupational Sick Pay

Long Service Awards

Family Friendly Policies

Cycle to Work Scheme

Employee Assistance Programme

Qualifications

• Excellent telephone manner and ability to efficiently communicate with customers.
• Desirable experience in a customer service or similar role.
• Ability to work collaboratively within a team environment.

Responsibilities

• Be the first point of contact for customer inquiries via calls and emails.
• Handle inquiries related to housing applications, repairs, and general customer queries.
• Collaborate with colleagues to ensure customers receive the correct outcome.

Skills

Excellent verbal and written communication skills

Experience in customer service

Strong organisational skills

Tools

MS Office

Job description

A prominent housing association in Glasgow is seeking a Customer Contact team member to serve as the initial point of contact for customer inquiries. The role involves managing calls and emails, providing essential support in housing applications and repairs. Ideal candidates will have excellent communication skills, experience in customer service, and the ability to work within a dynamic team. The position offers a competitive salary and flexible hybrid working arrangements.