Customer Experience Advisor – Hybrid (33 Days Leave)

Arnold Clark Group; Glasgow; Hybrid; GBP 22,000 - GBP 28,000; Full time

Job summary

A leading automotive company is seeking an experienced Customer Services Advisor to join their team in Glasgow. The role involves managing customer complaints and enquiries, requiring a strong focus on communication and accuracy. Candidates should have a background in customer services and be able to work independently while contributing to team efforts. This position also offers numerous benefits, including generous holiday entitlements and a hybrid working model.

Benefits

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Hybrid working model

Qualifications

• Experience in customer services, preferably in a fast-paced environment.
• Attention to detail on non-finance-related complaints.

Responsibilities

• Investigate and resolve customer complaints and enquiries.
• Liaise with branches to gather necessary facts.
• Answer calls from customers and third parties.
• Work collaboratively to meet deadlines.
• Identify and raise potential issues to management.

Skills

Strong communication and influencing skills

High level of accuracy

Ability to challenge appropriately

Reliability

Job description

A leading automotive company is seeking an experienced Customer Services Advisor to join their team in Glasgow. The role involves managing customer complaints and enquiries, requiring a strong focus on communication and accuracy. Candidates should have a background in customer services and be able to work independently while contributing to team efforts. This position also offers numerous benefits, including generous holiday entitlements and a hybrid working model.