Hybrid Financial Support Advisor (Call Centre)

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Glasgow; Hybrid; GBP 27,000 - GBP 32,000; Full time

Job summary

A leading community organisation in Glasgow is seeking Customer Support Representatives for a hybrid role focused on providing tailored financial solutions to customers experiencing difficulties. You will manage various accounts and ensure compliance with industry regulations. A positive attitude and strong communication skills are essential. Offering a competitive salary up to £31,143 along with benefits, including access to private medical insurance and employee recognition programs. Join us in making a meaningful impact in the community.

Benefits

Competitive starting salary

33 days holiday including bank holidays

Private medical insurance

Access to workplace pension scheme

Discounts on gym memberships

Qualifications

• Customer service experience required, face-to-face or call centre.
• Good numeracy and English literacy skills needed.
• Ability to deal with sensitive conversations.

Responsibilities

• Speak with customers about their financial situations and provide tailored solutions.
• Manage customer accounts including finance and loans.
• Ensure compliance with Consumer Duty regulations.

Skills

Customer Service

Communication skills

Empathy

Positive attitude

Resilience

Job description

A leading community organisation in Glasgow is seeking Customer Support Representatives for a hybrid role focused on providing tailored financial solutions to customers experiencing difficulties. You will manage various accounts and ensure compliance with industry regulations. A positive attitude and strong communication skills are essential. Offering a competitive salary up to £31,143 along with benefits, including access to private medical insurance and employee recognition programs. Join us in making a meaningful impact in the community.