Hybrid Home Claims Advisor — empathetic customer care

Direct Line Group; Glasgow; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading insurance group in Glasgow is seeking a Home Claims handler. In this role, you'll provide expert support to customers navigating the claims process, offering a personal touch during challenging times. The position offers a competitive salary starting from £24,570 and promotes a hybrid work model. Ideal candidates will possess resilience, empathy, and a passion for customer service. Join us to make a difference in customers' lives.

Benefits

50% off home, motor and pet insurance

Health and Dental insurance options

Generous holiday allowance

Employee discounts and cashback opportunities

Volunteer matching contributions

Qualifications

• Ability to handle customer calls with professionalism and empathy.
• Comfortable using PC and understanding data-driven business.
• Willingness to work shifts and engage in a 6-8 weeks training program.

Responsibilities

• Handle calls regarding home claims and provide guidance throughout the claims process.
• Work towards individual and team targets to achieve shared goals.
• Participate in a hybrid work environment and adjust to various working conditions.

Skills

Resilience

Empathy

Energy

Job description

A leading insurance group in Glasgow is seeking a Home Claims handler. In this role, you'll provide expert support to customers navigating the claims process, offering a personal touch during challenging times. The position offers a competitive salary starting from £24,570 and promotes a hybrid work model. Ideal candidates will possess resilience, empathy, and a passion for customer service. Join us to make a difference in customers' lives.