Hybrid Life & Pensions CS Advisor – Glasgow

Capita plc.; Glasgow; Hybrid; GBP 26,000; Full time

Job summary

A leading financial services provider in Glasgow is seeking a Customer Service Adviser to assist customers with their life and pension accounts. The role offers a full-time, 12-month fixed term contract with a starting salary of £25,646.40. You'll join a vibrant team, focusing on delivering excellent customer service through inbound calls and administrative tasks. Hybrid working is available after initial training, and perks include a company-matched pension and 23 days holiday.

Benefits

Company matched pension

Life assurance

15 weeks fully paid maternity/adoption leave

Paid holiday

Employee Network Groups

Qualifications

• Experience in a customer service role or similar role.
• Ability to manage workload effectively under pressure.
• Confident communicator with a problem-solving mindset.

Responsibilities

• Answer inbound calls regarding life and pension policies.
• Complete administration work from calls within service standards.
• Maintain customer records accurately.

Skills

Customer service experience

Effective communication

Problem-solving

Attention to detail

Numerical skills

Education

GCSE grade C (or equivalent) in English and Maths

Job description

A leading financial services provider in Glasgow is seeking a Customer Service Adviser to assist customers with their life and pension accounts. The role offers a full-time, 12-month fixed term contract with a starting salary of £25,646.40. You'll join a vibrant team, focusing on delivering excellent customer service through inbound calls and administrative tasks. Hybrid working is available after initial training, and perks include a company-matched pension and 23 days holiday.