Hybrid Claims Support Advisor

NFU Mutual Group; Glasgow; Hybrid; GBP 21,000 - GBP 25,000; Full time

Job summary

A leading insurance provider is looking for a Customer Service Claims Handler in Glasgow. This role involves assisting customers with various claims, requiring strong customer service skills and resilience. No prior insurance experience is necessary as comprehensive training will be provided. The position offers a supportive work culture with hybrid working options after initial training and a competitive salary up to £25,000 plus bonuses.

Benefits

Annual bonus (up to 10% of salary)

Contributory pension scheme

25 days annual leave + bank holidays

Access to health and wellbeing plans

Employee discounts on insurance policies

Qualifications

• Recent customer service experience in a fast-paced environment.
• Ability to work under pressure while maintaining a positive attitude.
• Effective communication skills, both verbal and written.

Responsibilities

• Be the first point of contact for customers during claims.
• Guide customers through the claims process with empathy.
• Handle a variety of claims and provide effective solutions.

Skills

Resilience

Communication

Customer focus and empathy

Adaptability and problem solving

Computer literacy

Attention to detail and self-motivation

Job description

A leading insurance provider is looking for a Customer Service Claims Handler in Glasgow. This role involves assisting customers with various claims, requiring strong customer service skills and resilience. No prior insurance experience is necessary as comprehensive training will be provided. The position offers a supportive work culture with hybrid working options after initial training and a competitive salary up to £25,000 plus bonuses.