Hybrid Patient Care Advisor: Empathy-Driven Support Specialist

Simple Online Healthcare; Glasgow; Hybrid; GBP 26,000 - GBP 28,000; Full time

Job summary

A healthcare service provider is seeking a Customer Service Advisor for their Patient Care Team in Glasgow. The role involves supporting patients through various channels and ensuring accurate, compassionate assistance in a fast-paced environment. Ideal candidates should have contact centre experience and excellent communication skills. Join a purpose-led organization focused on improving healthcare access and patient experiences, with a salary starting at £26,208 and excellent benefits including hybrid work options.

Benefits

33 days holiday including bank holidays

Bupa Private Healthcare

Enhanced pension scheme

Bonus incentive scheme

Flexible hybrid working

Employee discounts

Cycle to Work Scheme

Qualifications

• Previous experience in a contact centre or call centre environment.
• Comfortable handling sensitive conversations with empathy and professionalism.
• Able to work at pace while maintaining accuracy and attention to detail.

Responsibilities

• Deliver clear, accurate support to patients across all contact channels.
• Manage both routine and more complex issues, escalating appropriately.
• Work closely with pharmacy, clinical, and logistics teams to resolve concerns.

Skills

Empathy

Strong written and verbal communication

Problem-solving

Attention to detail

Organizational skills

Tools

CRM systems (Zendesk)

Job description

A healthcare service provider is seeking a Customer Service Advisor for their Patient Care Team in Glasgow. The role involves supporting patients through various channels and ensuring accurate, compassionate assistance in a fast-paced environment. Ideal candidates should have contact centre experience and excellent communication skills. Join a purpose-led organization focused on improving healthcare access and patient experiences, with a salary starting at £26,208 and excellent benefits including hybrid work options.