Service Advisor Lead — Uncapped Bonuses & Customer Care

FMG Repair Services Limited; Greater London; On-site; GBP 29,000 - GBP 35,000; Full time

Job summary

A leading accident and collision repair service in the UK is looking for an experienced Service Advisor. In this role, you will be the first point of contact for customers, responsible for booking cars in for repair, preparing job cards, and providing progress reports. You will also handle financial transactions and ensure an excellent customer experience. A full UK Manual Driving Licence is required, along with strong communication skills. The position offers a salary of up to £35,000 plus bonuses.

Benefits

Uncapped monthly bonus schemes

23 days annual leave plus public holidays

Life assurance

Exclusive vehicle-leasing schemes

Pension plan

Well-being services

Qualifications

• Experienced Service Advisor with a full UK Manual Driving Licence.
• Ability to handle financial transactions and customer inquiries.
• Strong communication skills to liaise with customers and third parties.

Responsibilities

• Book customer cars for repairs, preparing job cards.
• Provide vehicle progress reports to customers.
• Arrange courtesy cars and manage financial transactions.

Skills

Customer service

Attention to detail

Communication

Job description

A leading accident and collision repair service in the UK is looking for an experienced Service Advisor. In this role, you will be the first point of contact for customers, responsible for booking cars in for repair, preparing job cards, and providing progress reports. You will also handle financial transactions and ensure an excellent customer experience. A full UK Manual Driving Licence is required, along with strong communication skills. The position offers a salary of up to £35,000 plus bonuses.