Online Team Leader – Customer Experience & Operations

Morrisons; Bedford; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading UK supermarket is seeking an Online Team Leader to manage in-store teams and enhance customer service. The role involves leading and supporting staff to ensure timely order processing and delivery. The ideal candidate will have a knack for building relationships, operational knowledge, and the ability to develop high-performing teams. This position offers flexible shifts, career advancement opportunities, and competitive benefits including discounts, holidays, and health perks.

Benefits

Flexible shift patterns

Six weeks holiday

15% supermarket discount

Career progression opportunities

Subsidised cafe

Healthcare benefits

Qualifications

• Ability to build and maintain effective relationships.
• Experience in developing and leading teams.
• Strong operational and technical knowledge of the Online department.

Responsibilities

• Lead the in-store Online team to deliver outstanding service.
• Create a supportive and performance-driven culture.
• Ensure all orders are picked and delivered on time.

Skills

Relationship building

Team development

Operational knowledge

Planning and organizing

Time management

Job description

A leading UK supermarket is seeking an Online Team Leader to manage in-store teams and enhance customer service. The role involves leading and supporting staff to ensure timely order processing and delivery. The ideal candidate will have a knack for building relationships, operational knowledge, and the ability to develop high-performing teams. This position offers flexible shifts, career advancement opportunities, and competitive benefits including discounts, holidays, and health perks.