Online Store Operations Manager

Sainsbury's Supermarkets Ltd; Sutton; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading supermarket chain is seeking an Online Manager in Sutton to lead the delivery team and ensure exceptional service for online customers. Responsibilities include team management, performance oversight, and collaboration with other managers to improve the shopping experience. Ideal candidates will have line management experience in a dynamic environment, a strong customer service focus, and proven leadership skills to motivate their team. Competitive salary and benefits offered.

Benefits

10% staff discount

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Employee share scheme

Wellbeing support

Cycle to Work scheme

Special offers on various services

Qualifications

• Proven customer service skills with a focus on coaching.
• Experience in a fast-paced, customer-facing environment.
• Ability to manage performance and employee relations issues.

Responsibilities

• Plan and orchestrate online picking and delivery.
• Engage and coach a team of shoppers and drivers.
• Collaborate to enhance the overall shopping experience.
• Manage team performance and conduct disciplinary actions.

Skills

Line management experience

Customer service

KPI management

Operational leadership

Problem-solving

Job description

A leading supermarket chain is seeking an Online Manager in Sutton to lead the delivery team and ensure exceptional service for online customers. Responsibilities include team management, performance oversight, and collaboration with other managers to improve the shopping experience. Ideal candidates will have line management experience in a dynamic environment, a strong customer service focus, and proven leadership skills to motivate their team. Competitive salary and benefits offered.