Online Team Leader – Customer Experience & Operations

Morrisons; Glasgow; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading UK supermarket in Glasgow is looking for a Team Leader to drive their in-store Online performance. Responsibilities include leading a service-oriented team, ensuring compliance with policies, and analyzing data for process improvements. Ideal candidates should have experience in team leadership and strong operational knowledge of online departments. The role offers a range of benefits including flexible shifts, vacation, and discount perks.

Benefits

Flexible shift patterns

Six weeks holiday

15% supermarket discount

Career progression opportunities

Healthcare benefits

Pension and life assurance

Discounts at high street shops

Qualifications

• Experience leading teams and coaching to build competence.
• Strong operational and technical knowledge of online departments.

Responsibilities

• Lead the in-store Online team to deliver outstanding service.
• Analyse department data for process improvements.
• Ensure compliance with all policies and procedures.

Skills

Ability to build and maintain effective relationships

Experience in developing and leading teams

Strong operational and technical knowledge of the Online department

Able to effectively plan and organise

Able to work to strict deadlines

Job description

A leading UK supermarket in Glasgow is looking for a Team Leader to drive their in-store Online performance. Responsibilities include leading a service-oriented team, ensuring compliance with policies, and analyzing data for process improvements. Ideal candidates should have experience in team leadership and strong operational knowledge of online departments. The role offers a range of benefits including flexible shifts, vacation, and discount perks.