Customer Experience Leader – Drive Service & Store Ops

Sainsbury's Supermarkets Ltd; Witney; On-site; GBP 32,000; Full time

Job summary

A leading supermarket chain located in Witney is seeking a Customer Experience Manager to enhance the overall shopping experience. You will oversee daily operations, manage front-end checkout, and lead your team to deliver exceptional service. The ideal candidate will have experience in customer-facing roles and proven leadership skills in fast-paced environments. This position offers competitive salary and benefits including a discount card and annual bonus scheme.

Benefits

10% discount after four weeks, rising to 15% on Fridays/Saturdays

Annual bonus scheme

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching 4-7.5% contributions

Share scheme for investment at discounted rates

Wellbeing support and resources

Cycle to Work scheme

Special offers on gym memberships and more

Qualifications

• Proven experience leading high-performance teams in retail or hospitality.
• Demonstrated ability to deliver exceptional customer experiences and coaching others.
• Experience managing operations in a dynamic, customer-facing environment.

Responsibilities

• Ensure overall customer experience across the store.
• Manage front-end checkout operations to meet customer expectations.
• Handle operations in petrol station if applicable.
• Oversee people management duties including performance and scheduling.

Skills

Customer obsession

Team management

KPI delivery

Leadership in fast-paced environments

Managing employee relations issues

Job description

A leading supermarket chain located in Witney is seeking a Customer Experience Manager to enhance the overall shopping experience. You will oversee daily operations, manage front-end checkout, and lead your team to deliver exceptional service. The ideal candidate will have experience in customer-facing roles and proven leadership skills in fast-paced environments. This position offers competitive salary and benefits including a discount card and annual bonus scheme.