Online Team Leader – Customer Experience & Operations

Morrisons; Kilmarnock; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading UK supermarket is seeking an Online Team Leader in Kilmarnock to manage their in-store teams. In this role, you will ensure outstanding customer service and create a welcoming team environment. Responsibilities include optimizing processes and managing order dispatch. Ideal candidates will have leadership experience, operational knowledge, and great interpersonal skills. Benefits include flexible shifts, discounts, and career development opportunities.

Benefits

Six weeks holiday

15% employee discount

Career progression opportunities

Healthcare benefits

Pension plan

Qualifications

• Ability to build and maintain effective relationships.
• Experience in developing and leading teams, coaching to build competence and confidence for high performance.
• Strong operational and technical knowledge of the Online department.
• Able to effectively plan, organise and manage own and direct reports workload.
• Able to work to strict deadlines.

Responsibilities

• Create a team that delivers outstanding, friendly and helpful service to all customers.
• Manage the picking, dispatching, and delivery of orders within required time scales.
• Analyse department data to identify opportunities for improvement.
• Ensure compliance with policies and legal obligations.

Skills

Relationship building

Team leadership

Operational knowledge of Online department

Planning and organizing

Job description

A leading UK supermarket is seeking an Online Team Leader in Kilmarnock to manage their in-store teams. In this role, you will ensure outstanding customer service and create a welcoming team environment. Responsibilities include optimizing processes and managing order dispatch. Ideal candidates will have leadership experience, operational knowledge, and great interpersonal skills. Benefits include flexible shifts, discounts, and career development opportunities.