Head of Service Delivery & Transformation

Kerv; United Kingdom; On-site; GBP 100,000 - GBP 125,000; Full time

Job summary

A high-growth technology firm in the UK seeks a hands-on leader responsible for defining service strategy and operational delivery. This role will manage a team, drive ISO20000 certification, and enhance service innovation. The ideal candidate has experience in Network MSP or ISP environments, proven service operations management, and a strong commercial mindset. The position requires collaboration with senior leadership to align business objectives with day-to-day service delivery and continuous improvement efforts.

Qualifications

• Proven experience leading transformation projects.
• Hands-on approach to drive change.
• Experience managing complex teams.

Responsibilities

• Define service offerings with CTO and Sales.
• Drive ISO20000 certification journey.
• Manage and develop a service leadership team.

Skills

Network MSP or ISP experience

Service operations experience

ITIL/IT service management best practices

Stakeholder management

Vendor and supplier management

Commercial mindset

Job description

A high-growth technology firm in the UK seeks a hands-on leader responsible for defining service strategy and operational delivery. This role will manage a team, drive ISO20000 certification, and enhance service innovation. The ideal candidate has experience in Network MSP or ISP environments, proven service operations management, and a strong commercial mindset. The position requires collaboration with senior leadership to align business objectives with day-to-day service delivery and continuous improvement efforts.