Customer Delivery Lead – IT Service Delivery (UK)

Computacenter Holding GmbH; Corsham; Hybrid; GBP 45,000 - GBP 60,000; Full time

Job summary

A leading technology service provider is seeking a Customer Delivery Manager to ensure high-quality service delivery to clients. The role involves managing services, engaging with stakeholders, and driving service improvements. Candidates must be ITIL Foundation trained and have experience in IT Service Management. This position is primarily on-site in Corsham, requiring travel to customer sites twice a week and offers a permanent contract with a collaborative environment.

Benefits

Supportive work environment

Opportunities for career development

Inclusive culture

Qualifications

• Proven experience in IT Service Management.
• Ability to lead teams effectively.
• Experience with stakeholder management.

Responsibilities

• Manage services to meet customer and organizational expectations.
• Identify and implement service improvements.
• Prepare service reports and review with customers.

Skills

IT Service Management

ITIL Foundation trained

Team Collaboration

Stakeholder Engagement

Education

ITIL certification

Job description

A leading technology service provider is seeking a Customer Delivery Manager to ensure high-quality service delivery to clients. The role involves managing services, engaging with stakeholders, and driving service improvements. Candidates must be ITIL Foundation trained and have experience in IT Service Management. This position is primarily on-site in Corsham, requiring travel to customer sites twice a week and offers a permanent contract with a collaborative environment.