Chat Support Specialist - Financial Services (Manchester)

Manpower; Manchester; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Services Representative for an office-based role in Manchester City Centre. The successful candidate will handle customer enquiries through online chat, providing support in the financial services sector. This position requires previous customer service experience and strong communication skills. The role offers a competitive hourly rate and the opportunity for permanent employment after a temporary period. Ideal for candidates looking for stability in a supportive contact centre environment.

Benefits

Competitive hourly rate

Full-time hours

Opportunity for permanent employment

Supportive environment

Qualifications

• Previous experience in customer service, contact centre, retail, or hospitality.
• Excellent written communication skills.
• Strong attention to detail and accuracy.

Responsibilities

• Handle online chat customer enquiries in a professional manner.
• Respond to financial services queries using internal systems.
• Provide clear and accurate information in line with procedures.

Skills

Customer service experience

Written English communication skills

Attention to detail

Resilience under pressure

Proficiency in computer systems

Job description

A leading recruitment agency is seeking a Customer Services Representative for an office-based role in Manchester City Centre. The successful candidate will handle customer enquiries through online chat, providing support in the financial services sector. This position requires previous customer service experience and strong communication skills. The role offers a competitive hourly rate and the opportunity for permanent employment after a temporary period. Ideal for candidates looking for stability in a supportive contact centre environment.