Specialist Customer Care: Complex Support

Barclays Group; Knutsford; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading financial institution in the UK is seeking a Specialist Customer Care to deliver exceptional service while resolving complex customer needs. The ideal candidate will have strong customer service skills, excellent communication abilities, and a keen attention to detail. This role involves collaborating with various teams to improve customer care processes. Competitive salary and full-time position based in Knutsford.

Qualifications

• Experience in customer service is required.
• Ability to adapt to change is beneficial.
• Previous knowledge in financial services is a plus.

Responsibilities

• Deliver exceptional customer service through various channels.
• Resolve complex customer needs and provide personalized resolutions.
• Collaborate with cross-functional teams to improve customer care processes.
• Develop and implement procedures to maintain efficient operations.

Skills

Customer Service skills

Good communicator

Attention to detail

Ability to manage multiple inquiries

Job description

A leading financial institution in the UK is seeking a Specialist Customer Care to deliver exceptional service while resolving complex customer needs. The ideal candidate will have strong customer service skills, excellent communication abilities, and a keen attention to detail. This role involves collaborating with various teams to improve customer care processes. Competitive salary and full-time position based in Knutsford.