Customer Care Champion - Hybrid & Brand Ambassador

Joseph Joseph Ltd; Greater London; Hybrid; GBP 28,000 - GBP 36,000; Full time

Job summary

A leading houseware brand based in Greater London seeks a passionate Customer Care Agent to join their global team. You will provide exceptional service across various channels and represent the customer’s voice throughout the organization. Key requirements include experience in customer service, strong communication skills, and adaptability. This role includes competitive salary, performance bonuses, and a hybrid work model with 3 days in the office and 2 days at home.

Benefits

Competitive salary and holiday allowance

Company performance related bonus

Pension contribution

Exclusive staff discount

24/7 healthcare appointment support

Hybrid working

External private employee wellbeing support

Access to Perkbox

Volunteer days

Team Recognition scheme

Training and Development

Holiday carry-over scheme

Season-ticket travel loan

Cycle to work scheme

Parental Leave support

Holiday trading and extra holiday days for long service

Qualifications

• Experience in a customer service role, preferably within an e-commerce business.
• Ability to deliver first-class customer service.
• Natural communicator with strong oral and written skills.

Responsibilities

• Act as the voice of the company, providing an engaging customer experience.
• Handle inquiries via email, live chat, social media, and phone.
• Work closely with key departments to improve customer satisfaction.

Skills

Fluent in English

Customer service experience

Zendesk experience

Strong communication skills

Problem-solving abilities

Adaptability

Tools

Shopify

SAP

Job description

A leading houseware brand based in Greater London seeks a passionate Customer Care Agent to join their global team. You will provide exceptional service across various channels and represent the customer’s voice throughout the organization. Key requirements include experience in customer service, strong communication skills, and adaptability. This role includes competitive salary, performance bonuses, and a hybrid work model with 3 days in the office and 2 days at home.