Hybrid Customer Experience Advocate

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Sheet, Chatham; Hybrid; GBP 30,000 - GBP 37,000; Full time

Job summary

A financial services firm is looking for a Customer Operations Advocate to provide exceptional service to customers in a hybrid working environment. The ideal candidate should excel in problem-solving, build strong relationships, and handle complex customer inquiries efficiently. Key benefits include 25 days holiday, up to 10% pension contribution, and enhanced leave. Join a supportive team where your performance directly impacts customer satisfaction and company success. Applicants should possess strong communication skills and experience in sales or telephone-based roles.

Benefits

25 days holiday (rising to 30)

Employer pension contributions up to 10%

Enhanced leave for parents

Work abroad opportunities

Birthday leave

Access to LinkedIn Learning

Free financial health subscription

Optional private medical insurance

Qualifications

• Skilled in handling complex customer queries across multiple channels.
• Ability to support customers in vulnerable circumstances.
• Experience in regulated environments.

Responsibilities

• Deliver outstanding customer experiences across various channels.
• Take ownership of customer issues and make fair decisions.
• Collaborate with internal teams for effective resolutions.

Skills

Confident communicator

Analytical skills

Relationship building

Attention to detail

Sales experience

Tools

First Vision

CRM systems

Job description

A financial services firm is looking for a Customer Operations Advocate to provide exceptional service to customers in a hybrid working environment. The ideal candidate should excel in problem-solving, build strong relationships, and handle complex customer inquiries efficiently. Key benefits include 25 days holiday, up to 10% pension contribution, and enhanced leave. Join a supportive team where your performance directly impacts customer satisfaction and company success. Applicants should possess strong communication skills and experience in sales or telephone-based roles.