Remote Customer Experience Agent & Loyalty Advocate

Dubizzle Limited; Remote; GBP 30,000 - GBP 40,000; Full time

Job summary

A dynamic tech firm in Greater London is seeking a Customer Experience Agent to deliver exceptional customer service and technical support. In this role, you will be the first line of support, guiding customers through technical issues and enhancing their experience. You will foster cross-functional collaboration and drive customer engagement through proactive assistance, feedback collection, and user education. The ideal candidate will possess excellent communication skills, a customer-first mindset, and a strong technical background.

Benefits

Competitive salary

Flexible working hours

25 days of annual leave plus public holidays

Private health care

Annual learning and development grant of £2,500

Regular team breakfasts and lunches

Qualifications

• 1-2 years experience in technical support or service desk.
• Strong understanding of Windows, Mac, and mobile operating systems.
• Outstanding written and verbal communication skills.

Responsibilities

• Be the first point of contact for customer queries.
• Provide technical support for various systems and software.
• Guide users through key lifecycle moments such as onboarding.

Skills

Empathy

Technical Support

Communication Skills

Customer-first Mindset

Problem Solving

Tools

CRM systems (e.g., Zendesk)

Windows

macOS

Mobile Operating Systems

Job description

A dynamic tech firm in Greater London is seeking a Customer Experience Agent to deliver exceptional customer service and technical support. In this role, you will be the first line of support, guiding customers through technical issues and enhancing their experience. You will foster cross-functional collaboration and drive customer engagement through proactive assistance, feedback collection, and user education. The ideal candidate will possess excellent communication skills, a customer-first mindset, and a strong technical background.