Hybrid Customer Experience Advocate

Shark Clean; Leeds; Hybrid; GBP 24,000 - GBP 30,000; Full time

Job summary

A leading home appliance company is seeking a Customer Service Associate in Leeds for a hybrid role. The associate will handle customer inquiries, solve issues, and promote brand loyalty through exceptional service. Ideal candidates will have experience in customer service, excellent communication skills, and the ability to empathize with customer concerns. The company offers competitive health benefits and opportunities for growth. Join a team that pushes boundaries and values innovation.

Benefits

Competitive health insurance

Retirement plans

Paid time off

Employee discounts

Wellness programs

Qualifications

• Previous experience in customer service or service-oriented environments.
• Excellent verbal and written communication skills.
• Strong problem-solving ability and resourcefulness.

Responsibilities

• Respond to consumer complaints with urgency and professionalism.
• Deliver outstanding support and resolve concerns promptly.
• Meet or exceed Key Performance Indicators (KPIs).
• Maintain up-to-date knowledge of products and services.

Skills

Customer service experience

Communication skills

Problem-solving ability

Collaborative mindset

Emotional intelligence

Language skills

Job description

A leading home appliance company is seeking a Customer Service Associate in Leeds for a hybrid role. The associate will handle customer inquiries, solve issues, and promote brand loyalty through exceptional service. Ideal candidates will have experience in customer service, excellent communication skills, and the ability to empathize with customer concerns. The company offers competitive health benefits and opportunities for growth. Join a team that pushes boundaries and values innovation.