Subscriber Care Specialist – Hybrid London

Mesh-AI Limited; London; Hybrid; GBP 28,000 - GBP 30,000; Full time

Job summary

A leading global media brand in London is seeking a Customer Care Associate to communicate with subscribers through various channels. The role includes problem-solving and ensuring customer satisfaction, with opportunities for personal development. The ideal candidate should have previous customer service experience and excellent communication skills. This hybrid position offers competitive benefits including health insurance and enhanced parental leave.

Benefits

25 days of annual leave

Health insurance

Enhanced parental leave

Subsidised gym membership

Qualifications

• Previous customer service experience is essential.
• Previous experience in an inbound contact centre is preferable.

Responsibilities

• Act as a FT ambassador, representing values.
• Communicate with subscribers via phone, live chat, and email.
• Take ownership of subscriber issues and ensure resolution.
• Meet personal CSAT, QA, and contact quota targets.
• Contribute to internal initiatives for team performance.

Skills

Superb communication skills

Resilience

Excellent problem-solving skills

Effective work

Empathy in conversations

Ability to work under pressure

Adaptability

Job description

A leading global media brand in London is seeking a Customer Care Associate to communicate with subscribers through various channels. The role includes problem-solving and ensuring customer satisfaction, with opportunities for personal development. The ideal candidate should have previous customer service experience and excellent communication skills. This hybrid position offers competitive benefits including health insurance and enhanced parental leave.