Customer Service Specialist - CRM & Order Support (Hybrid)

TTI Group; Marlow; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading cordless technology company in Marlow is seeking an experienced Customer Services Agent to manage customer inquiries and orders. This role involves direct interaction with customers, ensuring efficient handling of enquiries and complaints. Ideal candidates will possess strong communication skills, knowledge of CRM systems, and a passion for customer service. Benefits include private medical and dental insurance, gym allowance, and a supportive work environment. Join us to elevate your career in a dynamic team.

Benefits

Private Medical & Dental Insurance

Annual Gym Allowance

25 days holiday

Qualifications

• Previous experience in a Customer Service position is essential.
• Knowledge of CRM systems is required.
• Excellent oral and written communication skills.

Responsibilities

• Manage all direct customer orders as per the internal sales order process.
• Handle and respond efficiently to all customer enquiries.
• Effectively manage calls, complaints, and returns.

Skills

Customer Service Experience

CRM Systems Knowledge

Communication Skills

Analytical Skills

Job description

A leading cordless technology company in Marlow is seeking an experienced Customer Services Agent to manage customer inquiries and orders. This role involves direct interaction with customers, ensuring efficient handling of enquiries and complaints. Ideal candidates will possess strong communication skills, knowledge of CRM systems, and a passion for customer service. Benefits include private medical and dental insurance, gym allowance, and a supportive work environment. Join us to elevate your career in a dynamic team.