Hybrid Luxury Customer Experience Specialist

Aspinal of London; Greater London; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A luxury goods company is seeking a passionate Customer Services Team member to provide exceptional support in Fernhurst. You will manage relationships across sales channels, ensuring a seamless customer journey. This hybrid role requires attendance at the office for three days a week, emphasizing a commitment to luxury service and teamwork. Candidates should be confident communicators with a detail-oriented approach, eager to create outstanding experiences and build customer loyalty.

Benefits

Competitive salary

Comprehensive training

Generous staff discount

Supportive work culture

Qualifications

• Must be confident in communicating with customers via multiple channels.
• Passion for providing exceptional luxury service is essential.
• Detail-oriented approach to customer service and relationships.

Responsibilities

• Be the first point of contact for all sales channels.
• Manage the entire customer journey from purchase to aftercare.
• Build loyalty through every customer interaction.

Skills

Confident communicator

Passion for luxury service

Detail-oriented

Job description

A luxury goods company is seeking a passionate Customer Services Team member to provide exceptional support in Fernhurst. You will manage relationships across sales channels, ensuring a seamless customer journey. This hybrid role requires attendance at the office for three days a week, emphasizing a commitment to luxury service and teamwork. Candidates should be confident communicators with a detail-oriented approach, eager to create outstanding experiences and build customer loyalty.