Customer Remediation Specialist (12-Month Secondment)

Ayvens Group; Bristol; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading mobility services firm seeks a Customer Remediation Executive in Bristol. This role involves managing customer queries and complaints, maintaining compliance with regulations, and ensuring timely communication with clients. Candidates should have experience in customer service or compliance, possess strong communication and organizational skills, and be proficient in Microsoft Office. Join a dynamic team dedicated to enhancing customer satisfaction and driving sustainable mobility solutions.

Qualifications

• Desired experience in customer service, compliance, finance, or operational risk management.
• Excellent verbal and written communication skills.
• Strong organizational and planning skills with the ability to meet deadlines.
• Analytical mindset with attention to detail and problem-solving skills.
• Capability to manage difficult customer queries constructively.

Responsibilities

• Manage daily activities for customer remediation within KPIs and SLAs.
• Log and respond to all customer queries in a timely manner.
• Manage customer complaints in line with handling guidelines.
• Produce communication letters ensuring accuracy and sensitivity of customer data.
• Process payments to customers via finance tools.

Skills

Customer service

Compliance knowledge

Communication skills

Organizational skills

Analytical mindset

Collaboration

Proficiency in Microsoft Office

Job description

A leading mobility services firm seeks a Customer Remediation Executive in Bristol. This role involves managing customer queries and complaints, maintaining compliance with regulations, and ensuring timely communication with clients. Candidates should have experience in customer service or compliance, possess strong communication and organizational skills, and be proficient in Microsoft Office. Join a dynamic team dedicated to enhancing customer satisfaction and driving sustainable mobility solutions.