Complaints Resolution Specialist (FTC‑Regulated)

Zenith Group; Leeds; Hybrid; GBP 24,000 - GBP 29,000; Full time

Job summary

A prominent vehicle solutions provider in the UK is seeking Complaints Executives to enhance customer experience and resolve complaints. In this role, you'll manage customer complaints from start to finish, ensuring compliance with FCA standards. Essential qualifications include previous experience in complaints handling, strong communication skills, and an ability to maintain professionalism under pressure. Join a supportive team dedicated to positive outcomes for all customers while enjoying comprehensive benefits like healthcare and development opportunities.

Benefits

Salary up to £29,000

24 days annual leave & 1 day for your birthday

Private Medical insurance

Onsite GP & Masseuse

Hybrid working options

Sports and social clubs

Qualifications

• Experience in complaints handling ideally within a regulated environment.
• Ability to tailor communication based on customer situations.
• Comfortable navigating multiple systems and learning new tools.

Responsibilities

• Manage a personal caseload of complaints within agreed timelines.
• Take ownership of the end-to-end complaints process.
• Conduct clear investigations and communicate findings.

Skills

Complaints handling experience

Strong communication skills

Multi-tasking ability

Clear written communication

Organizational skills

Resilience in pressure

Tools

Accelerate

Fleetware

Job description

A prominent vehicle solutions provider in the UK is seeking Complaints Executives to enhance customer experience and resolve complaints. In this role, you'll manage customer complaints from start to finish, ensuring compliance with FCA standards. Essential qualifications include previous experience in complaints handling, strong communication skills, and an ability to maintain professionalism under pressure. Join a supportive team dedicated to positive outcomes for all customers while enjoying comprehensive benefits like healthcare and development opportunities.