Customer Experience Specialist — 12-Month Contract

Landscapeservices; United Kingdom; On-site; GBP 24,000; Full time

Job summary

A leading customer service organization in Aylesford is looking for a Customer Experience Executive to manage customer interactions from first contact to resolution. The successful candidate will handle various responsibilities including resolving queries and maintaining customer relationships. Offering a salary of £24,309.07 per annum, this full-time position involves collaboration with internal teams ensuring high levels of service and customer satisfaction. The role includes lucrative perks such as annual leave, life assurance, and a pension scheme.

Benefits

25 days annual leave

Life assurance cover (4x salary)

Pension scheme with 4% employer contribution

Retail and gym discounts

Health cash plan

Cycle to work scheme

Volunteer days

Qualifications

• Minimum of 2 years’ experience in a customer service office-based role.
• Confidence in handling telephone-based customer contact.
• Ability to communicate clearly in writing with customers and internal stakeholders.

Responsibilities

• Handle incoming and outgoing customer calls and provide timely order updates.
• Resolve customer queries and complaints through investigation.
• Maintain accurate customer records within the CRM system.

Skills

Clear and professional communication

Customer relationship management

Organizational skills

Time management

Proficient in ERP systems

Tools

Epicor

Job description

A leading customer service organization in Aylesford is looking for a Customer Experience Executive to manage customer interactions from first contact to resolution. The successful candidate will handle various responsibilities including resolving queries and maintaining customer relationships. Offering a salary of £24,309.07 per annum, this full-time position involves collaboration with internal teams ensuring high levels of service and customer satisfaction. The role includes lucrative perks such as annual leave, life assurance, and a pension scheme.