Complaints Resolution Specialist

Secure Trust Bank PLC; Cardiff; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading financial services provider in Cardiff seeks a Customer Resolutions Executive. In this role, you will manage complaints, ensuring compliance with regulatory standards while providing outstanding service. Candidates should have experience in financial services, possess strong investigative skills, and embody empathy. The position offers a hybrid working model with 50% office attendance. Join a team where your contributions directly impact the company's success and enjoy a range of employee benefits, including an annual bonus and personal development opportunities.

Benefits

Annual bonus scheme

Life assurance

Matched pension contributions

25 days annual leave plus bank holidays

Wellbeing hour

Flexible benefits

Free breakfast and hot drinks

Paid volunteering days

Qualifications

• Experience within a customer complaints role in regulated financial services.
• Ability to investigate complex issues and resolve complaints effectively.
• Customer-centric ethos with empathy and ownership of complaints.

Responsibilities

• Manage the complaints process and ensure satisfactory resolutions.
• Liaise with customers and external organizations for dispute resolution.
• Contribute to departmental growth and identify root causes of complaints.

Skills

Customer centricity

Regulatory compliance

Dispute resolution

Flexibility

Empathy

Job description

A leading financial services provider in Cardiff seeks a Customer Resolutions Executive. In this role, you will manage complaints, ensuring compliance with regulatory standards while providing outstanding service. Candidates should have experience in financial services, possess strong investigative skills, and embody empathy. The position offers a hybrid working model with 50% office attendance. Join a team where your contributions directly impact the company's success and enjoy a range of employee benefits, including an annual bonus and personal development opportunities.