End of Contracts Complaints Lead – Remarketing & Compliance

Ayvens Group; Bristol; On-site; GBP 26,000 - GBP 30,000; Full time

Job summary

A leading mobility solutions provider based in Bristol seeks an End of Contracts Complaints Executive to manage customer satisfaction within the Remarketing process. The role is on-site and involves investigating complaints, tracking sources, and liaising with various teams. Ideal candidates will have relevant leadership experience and excellent communication skills. The role offers a salary between £26,000 and £30,000, along with generous benefits, including a pension scheme and up to 25 days of holiday.

Benefits

Generous contributory pension scheme

25 days holiday, plus bank holidays

Volunteering days

Flexible working options

Cycle2work Scheme

Free breakfast/fruit in the office

Qualifications

• Flexible approach with independent problem-solving abilities.
• Proven experience in a leadership position.
• Excellent written and verbal communication skills.
• High levels of professionalism and stakeholder management.
• Good standard in IT literacy, especially Microsoft applications.

Responsibilities

• Investigate and reply to all EOC complaints within set SLAs.
• Track and monitor sources of complaints to help reduce root causes.
• Compile and share regular reporting around EOC complaints.
• Act as the Remarketing representative in wider complaints forums.
• Support Damage Assessment team as required.

Skills

Problem-solving

Communication skills

Leadership experience

Time management

Stakeholder management

Tools

Microsoft Office

Job description

A leading mobility solutions provider based in Bristol seeks an End of Contracts Complaints Executive to manage customer satisfaction within the Remarketing process. The role is on-site and involves investigating complaints, tracking sources, and liaising with various teams. Ideal candidates will have relevant leadership experience and excellent communication skills. The role offers a salary between £26,000 and £30,000, along with generous benefits, including a pension scheme and up to 25 days of holiday.