Remote Customer Experience Executive — 3-Month Contract

Fussy Ltd; Remote; GBP 29,000; Part time

Job summary

A progressive personal care brand in the UK is seeking a Customer Experience Executive for a fixed term of three months. This fully remote role involves ensuring customers receive memorable and effective service across various channels. The ideal candidate will have a year of customer service experience, excellent communication skills, and a passion for sustainability. Join this dynamic team to help enhance customer experiences during a period of exciting growth.

Benefits

Competitive salary

Pro-rated 33 days annual leave

Flexible bank holidays

Qualifications

• At least one year of experience in customer support or service.
• Ability to understand and analyze problems.
• Flexibility and resilience in facing change.

Responsibilities

• Resolve customer queries via chat, email, and social.
• Actively listen and provide efficient resolutions.
• Improve processes and customer experience.

Skills

Fluent in English

Customer service experience

Strong communication skills

Problem analysis

Positive attitude

Interest in sustainability

Reliability

Tools

Shopify

Zendesk

Job description

A progressive personal care brand in the UK is seeking a Customer Experience Executive for a fixed term of three months. This fully remote role involves ensuring customers receive memorable and effective service across various channels. The ideal candidate will have a year of customer service experience, excellent communication skills, and a passion for sustainability. Join this dynamic team to help enhance customer experiences during a period of exciting growth.