Sustainability-Focused Customer Specialist (Hybrid)

Valpak Limited; Stratford-upon-Avon; Hybrid; GBP 26,000 - GBP 28,000; Full time

Job summary

An environmental compliance company in Stratford-upon-Avon is seeking an EPR Customer Representative to provide exceptional customer service and administrative support. The role focuses on managing customer relationships and ensuring accurate compliance submissions. Ideal candidates will possess strong communication skills, are highly IT literate, and have a customer-centric approach. The position offers a hybrid work environment and up to 10% annual bonus along with various employee benefits.

Benefits

Hybrid working and flexi Friday early finish

Company annual bonus – up to 10%

Enhanced pension scheme

Access to voluntary benefits

25 days annual leave

Annual volunteering day

Extra day off for your birthday

Qualifications

• Full, clean UK driving licence required.
• Customer service excellence and excellent organisational skills are mandatory.
• Ability to understand large quantities of technical information.

Responsibilities

• Provide exceptional administration support.
• Ensure timely and accurate submissions for customers.
• Manage long-term customer relationships and contribute to service development.

Skills

Excellent written and verbal communication skills

Customer-centric approach

Highly IT literate in MS suite

Solution oriented problem-solving ability

Excellent planning, scheduling and organisation skills

Education

A level standard or equivalent

Degree level or equivalent

Job description

An environmental compliance company in Stratford-upon-Avon is seeking an EPR Customer Representative to provide exceptional customer service and administrative support. The role focuses on managing customer relationships and ensuring accurate compliance submissions. Ideal candidates will possess strong communication skills, are highly IT literate, and have a customer-centric approach. The position offers a hybrid work environment and up to 10% annual bonus along with various employee benefits.