Senior Client Advisor Ladies RTW

Fendi Italia Srl; Greater London; On-site; GBP 35,000 - GBP 50,000; Full time

Job summary

A luxury fashion retailer in Greater London seeks an experienced Senior Client Advisor to provide an extraordinary customer experience in Ladies' ready-to-wear. The ideal candidate will have at least 5 years in Retail Fashion, with 2 years in luxury sales, and a strong background in styling. Responsibilities include upselling, customer relationship management, and maintaining store operations. A passion for fashion is essential for success in this role.

Qualifications

• Minimum of 5 years’ experience in Retail Fashion, with 2 years in luxury sales.
• Experience in Ladies' RTW category is essential.
• Strong expertise in styling and outfit creation.

Responsibilities

• Engage in upselling, cross selling, and multiple selling for product categories.
• Strengthen customer relations and nurture a loyal customer base.
• Perform store duties and maintain visual merchandising according to guidelines.

Skills

Strong selling and communication skills

Excellent relationship skills

Fluent English

Computer skills and Retail management system knowledge

Strong knowledge and/or interest for fashion/luxury industry

Education

Bachelor’s Degree or equivalent

Job description

Senior Client Advisor Ladies RTW [FENDI HARRODS London]

Reference: FEND04318

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

MAIN ROLE & RESPONSIBILITIES

• Engage in upselling, cross selling and multiple selling for all product categories;
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched products.

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and mastering the usage of the Company CRM tools provided;
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

• Perform store duties as assigned by team leaders and management;
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
  

Stock Management

• Maintain inventory accuracy by properly receiving, displaying, and storing merchandise according to company guidelines (if shop without a backroom stock assistance);
• Support during Store stock take and cycle‑counts.
  

Store Maintenance

• Maintain proper visual merchandising according to company guidelines;
  Maintain a safe and clean store environment and implement daily housekeeping duties;
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

Profile:

• Minimum of 5 years’ experience in the Retail Fashion industry, with at least 2 years in luxury sales. Experience in the Ladies' ready‑to‑wear (RTW) category is essential. Strong professional expertise in this category, a passion for outfit creation, and excellent styling skills are advantageous;
• Bachelor’s Degree or equivalent is preferred;
• Manages his/her image standards on a high level;
• Strong selling and communication skills are necessary;
• Excellent relationship skills, self‑reliant, friendly and patient;
• Organization, professionalism, self‑confidence;
• Computer skills and Retail management system knowledge;
• Goal oriented approach, multitasking;
• Strong knowledge and/or interest for fashion/luxury industry;
• Fluent English, knowledge of other languages is a plus.