Senior Client Advisor Men's RTW

Fendi Italia Srl; Greater London; On-site; GBP 30,000 - GBP 50,000; Full time

Job summary

A luxury fashion brand seeks a FENDI Ambassador to provide extraordinary experiences to clients in Greater London. Candidates should have a minimum of 5 years experience in Retail Fashion, with at least 2 years in Luxury Sales, and essential menswear category expertise. Strong selling and communication skills, as well as a Bachelor's Degree or equivalent, are preferred. This role also involves upselling, managing customer relations, and utilizing CRM tools to enhance the customer experience.

Qualifications

• Minimum 5 years’ experience in Retail Fashion, 2 years in Luxury Sale.
• Menswear category experience is essential.
• Strong knowledge and/or interest for fashion/luxury industry.
• Goal oriented approach, multitasking.

Responsibilities

• Engage in upselling, cross-selling, and multiple selling.
• Monitor sales performance to achieve KPIs.
• Manage customer service quality and relations.
• Implement CRM campaigns and manage customer database.

Skills

Strong selling skills

Excellent relationship skills

Fluent English

Communication skills

Computer skills

Education

Bachelor’s Degree or equivalent

Tools

Retail management system

Company CRM tools

Job description

Reference

FEND04302

Job title

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

MAIN ROLE & RESPONSIBILITIES

• Engage in upselling, cross selling and multiple selling for all product categories;
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched products.

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

• Perform store duties as assigned by team leaders and management;
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.

Stock Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
• Support during Store stock take and cycle-counts.

Store Maintenance

• Maintain proper visual merchandising according to company guidelines; Maintain a safe and clean store environment and implement daily housekeeping duties;
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

Profile

• Minimum 5 years’ experience in Retail Fashion industry with at least 2 in Luxury Sale; Menswear category experience is essential and strong professional expertise in this category is an advantage;
• Bachelor’s Degree or equivalent is preferred;
• Manages his/ her image standards on a high level;
• Strong selling and communication skills are necessary;
• Excellent relationships skills, self-reliant, friendly and patient;
• Organization, professionalism, self-confidence;
• Computer skills and Retail management system knowledge;
• Goal oriented approach, multitasking;
• Strong knowledge and/or interest for fashion/luxury industry;
• Fluent English, knowledge of other languages is a plus.