Senior Client Advisor Men's RTW

Fendi Italia Srl; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A luxury fashion brand in Greater London is seeking a FENDI Ambassador to provide exceptional service and foster customer loyalty. Candidates must have at least 5 years in the Retail Fashion industry, with a minimum of 2 years in Luxury Sales, particularly in menswear. Responsibilities include upselling, customer relationship management, and maintaining high store standards. This role demands strong selling and organizational skills, with fluency in English required. Competitive compensation and an enriching work environment await qualified applicants.

Qualifications

• Minimum 5 years experience in Retail Fashion, with at least 2 in Luxury Sale.
• Menswear category experience is essential.
• Strong organization and professional standards.

Responsibilities

• Engage in upselling and cross-selling for all product categories.
• Monitor sales and achieve performance targets.
• Manage customer service quality to exceed expectations.
• Maintain inventory accuracy and manage stock.
• Implement visual merchandising guidelines.

Skills

Strong selling skills

Communication skills

Customer relationship management

Multitasking

Fashion/luxury industry knowledge

Education

Bachelor’s Degree or equivalent

Tools

Company Sales Management system

Job description

Reference

FEND04302

Job title

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

MAIN ROLE & RESPONSIBILITIES

• Engage in upselling, cross selling and multiple selling for all product categories;
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched products.

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

• Perform store duties as assigned by team leaders and management;
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.

Stock Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
• Support during Store stock take and cycle-counts.

Store Maintenance

• Maintain proper visual merchandising according to company guidelines; Maintain a safe and clean store environment and implement daily housekeeping duties;
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

Profile

• Minimum 5 years’ experience in Retail Fashion industry with at least 2 in Luxury Sale; Menswear category experience is essential and strong professional expertise in this category is an advantage;
• Bachelor’s Degree or equivalent is preferred;
• Manages his/ her image standards on a high level;
• Strong selling and communication skills are necessary;
• Excellent relationships skills, self-reliant, friendly and patient;
• Organization, professionalism, self-confidence;
• Computer skills and Retail management system knowledge;
• Goal oriented approach, multitasking;
• Strong knowledge and/or interest for fashion/luxury industry;
• Fluent English, knowledge of other languages is a plus.