Senior Client Advisor Ladies RTW

Fendi Italia Srl; Greater London; On-site; GBP 30,000 - GBP 50,000; Full time

Job summary

A leading luxury fashion brand in London is seeking a Senior Client Advisor for Ladies RTW. The role involves upselling, managing customer relations, and ensuring exceptional service. Ideal candidates have at least 5 years in retail fashion, with a focus on luxury apparel. Strong communication and styling skills are crucial, along with a bachelor's degree or equivalent. Candidates must be goal-oriented, fluent in English, and possess a passion for the fashion industry.

Qualifications

• Minimum of 5 years’ experience in the Retail Fashion industry.
• At least 2 years in luxury sales, especially in Ladies' RTW.
• Fluent in English, knowledge of other languages is a plus.

Responsibilities

• Engage in upselling, cross selling, and achieve performance targets.
• Strengthen customer relations using CRM tools.
• Maintain inventory accuracy and store maintenance.

Skills

Customer relations

Upselling and cross-selling

Strong communication skills

Organization and multitasking

Knowledge of the fashion/luxury industry

Styling skills

Computer skills

Education

Bachelor’s Degree or equivalent

Tools

Sales Management system

Job description

Senior Client Advisor Ladies RTW [FENDI HARRODS London]

Reference: FEND04318

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

MAIN ROLE & RESPONSIBILITIES

• Engage in upselling, cross selling and multiple selling for all product categories;
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched products.

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and mastering the usage of the Company CRM tools provided;
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

• Perform store duties as assigned by team leaders and management;
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
  

Stock Management

• Maintain inventory accuracy by properly receiving, displaying, and storing merchandise according to company guidelines (if shop without a backroom stock assistance);
• Support during Store stock take and cycle‑counts.
  

Store Maintenance

• Maintain proper visual merchandising according to company guidelines;
  Maintain a safe and clean store environment and implement daily housekeeping duties;
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

Profile:

• Minimum of 5 years’ experience in the Retail Fashion industry, with at least 2 years in luxury sales. Experience in the Ladies' ready‑to‑wear (RTW) category is essential. Strong professional expertise in this category, a passion for outfit creation, and excellent styling skills are advantageous;
• Bachelor’s Degree or equivalent is preferred;
• Manages his/her image standards on a high level;
• Strong selling and communication skills are necessary;
• Excellent relationship skills, self‑reliant, friendly and patient;
• Organization, professionalism, self‑confidence;
• Computer skills and Retail management system knowledge;
• Goal oriented approach, multitasking;
• Strong knowledge and/or interest for fashion/luxury industry;
• Fluent English, knowledge of other languages is a plus.