Lux Menswear Advisor — VIP Client Experience

Fendi Italia Srl; Greater London; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A luxury fashion retailer in Greater London is seeking a FENDI Ambassador to provide an extraordinary client experience. The role requires engaging in upselling and cross-selling, managing customer relations through CRM tools, and maintaining effective store operations. Candidates should have at least 5 years' experience in retail fashion, with a strong background in luxury sales, particularly in menswear. Excellent communication skills and fluency in English are essential, with knowledge of additional languages preferred.

Qualifications

• Minimum 5 years’ experience in Retail Fashion industry, 2 in Luxury Sale.
• Menswear category experience is essential and strong professional expertise is an advantage.
• Fluent English, knowledge of other languages is a plus.

Responsibilities

• Engage in upselling, cross selling, and achieving sales targets.
• Strengthen customer relations using CRM tools.
• Maintain visual merchandising and a clean store environment.

Skills

Strong selling skills

Communication skills

Customer relationship management

Multitasking

Goal-oriented approach

Education

Bachelor’s Degree or equivalent

Tools

Company Sales Management system

Job description

A luxury fashion retailer in Greater London is seeking a FENDI Ambassador to provide an extraordinary client experience. The role requires engaging in upselling and cross-selling, managing customer relations through CRM tools, and maintaining effective store operations. Candidates should have at least 5 years' experience in retail fashion, with a strong background in luxury sales, particularly in menswear. Excellent communication skills and fluency in English are essential, with knowledge of additional languages preferred.