Senior Client Advisor Men's RTW

Fendi Italia Srl; Greater London; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A luxury fashion retailer in Greater London is seeking a FENDI Ambassador to provide an extraordinary client experience. The role requires engaging in upselling and cross-selling, managing customer relations through CRM tools, and maintaining effective store operations. Candidates should have at least 5 years' experience in retail fashion, with a strong background in luxury sales, particularly in menswear. Excellent communication skills and fluency in English are essential, with knowledge of additional languages preferred.

Qualifications

• Minimum 5 years’ experience in Retail Fashion industry, 2 in Luxury Sale.
• Menswear category experience is essential and strong professional expertise is an advantage.
• Fluent English, knowledge of other languages is a plus.

Responsibilities

• Engage in upselling, cross selling, and achieving sales targets.
• Strengthen customer relations using CRM tools.
• Maintain visual merchandising and a clean store environment.

Skills

Strong selling skills

Communication skills

Customer relationship management

Multitasking

Goal-oriented approach

Education

Bachelor’s Degree or equivalent

Tools

Company Sales Management system

Job description

Reference

FEND04302

Job title

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

MAIN ROLE & RESPONSIBILITIES

• Engage in upselling, cross selling and multiple selling for all product categories;
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched products.

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

• Perform store duties as assigned by team leaders and management;
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.

Stock Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
• Support during Store stock take and cycle-counts.

Store Maintenance

• Maintain proper visual merchandising according to company guidelines; Maintain a safe and clean store environment and implement daily housekeeping duties;
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

Profile

• Minimum 5 years’ experience in Retail Fashion industry with at least 2 in Luxury Sale; Menswear category experience is essential and strong professional expertise in this category is an advantage;
• Bachelor’s Degree or equivalent is preferred;
• Manages his/ her image standards on a high level;
• Strong selling and communication skills are necessary;
• Excellent relationships skills, self-reliant, friendly and patient;
• Organization, professionalism, self-confidence;
• Computer skills and Retail management system knowledge;
• Goal oriented approach, multitasking;
• Strong knowledge and/or interest for fashion/luxury industry;
• Fluent English, knowledge of other languages is a plus.