Client Advisor Leather Goods & Accessories

Fendi Italia Srl; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A luxury fashion retailer in London seeks a proficient Client Advisor for Leather Goods & Accessories to enhance customer experience and achieve sales performance targets. Responsibilities include upselling, managing customer relationships, and maintaining stock accuracy. Candidates should have 2+ years in retail fashion, bachelor's degree preferred, and strong communication skills. Join a dynamic team to deliver an extraordinary shopping experience while developing a loyal client base.

Qualifications

• Minimum of 2 years’ experience in the Retail Fashion industry.
• Strong knowledge and/or interest in fashion/luxury industry.
• Goal-oriented approach towards achieving sales targets.

Responsibilities

• Engage in upselling and cross-selling for all product categories.
• Strengthen customer relations and maintain a loyal customer base.
• Perform store duties as assigned by management.

Skills

Strong selling skills

Excellent communication skills

Customer relationship management

Organization

Multitasking

Fluent English

Education

Bachelor’s Degree or equivalent

Tools

Company Sales Management system

Job description

Client Advisor Leather Goods & Accessories [FENDI SELFRIDGES London]

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

Reference

FEND04301

Main Role & Responsibilities

• Engage in upselling, cross selling and multiple selling for all product categories;
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched products.

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

• Perform store duties as assigned by team leaders and management;
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.

Stock Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
• Support during Store stock take and cycle-counts.

Store Maintenance

• Maintain proper visual merchandising according to company guidelines; Maintain a safe and clean store environment and implement daily housekeeping duties;
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

Profile

• Minimum of 2 years’ experience in the Retail Fashion industry
• Bachelor’s Degree or equivalent is preferred;
• Manages his/ her image standards on a high level;
• Strong selling and communication skills are necessary;
• Excellent relationships skills, self-reliant, friendly and patient;
• Organization, professionalism, self-confidence;
• Computer skills and Retail management system knowledge;
• Goal oriented approach, multitasking;
• Strong knowledge and/or interest for fashion/luxury industry;
• Fluent English, knowledge of other languages is a plus.