Rescue Sales & Service Advisor – Hybrid, Growth & Benefits

Direct Line Group; Leeds; Hybrid; GBP 24,000 - GBP 29,000; Full time

Job summary

A prominent insurance company in Leeds seeks a Sales, Service and Retentions Advisor. In this full-time role, you will manage customer queries, providing tailored solutions and ensuring a smooth service experience. Must have excellent communication and customer service skills. Benefits include insurance discounts, flexible working, and career development opportunities. Apply now for the 2026 start dates.

Benefits

Free Green Flag breakdown cover

50% off home, motor, and pet insurance

Employee discounts and cashback

Opportunity to apply for apprenticeships

Qualifications

• Able to thrive in a busy and changing environment & adhere to targets.
• Experience with call queues and relevant technologies is beneficial.
• Passionate about providing outstanding customer service.

Responsibilities

• Be the first point of contact for customers.
• Provide tailored solutions for customer inquiries.
• Set clear expectations about cover and services.

Skills

Strong team player

Effective communication

Customer service orientation

Adaptability to changing environments

IT skills

Tools

Microsoft Outlook

Microsoft Word

Phone systems

Job description

A prominent insurance company in Leeds seeks a Sales, Service and Retentions Advisor. In this full-time role, you will manage customer queries, providing tailored solutions and ensuring a smooth service experience. Must have excellent communication and customer service skills. Benefits include insurance discounts, flexible working, and career development opportunities. Apply now for the 2026 start dates.