Hybrid CX & Sales Growth Specialist

OX Tools USA; Greater London; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading tool manufacturer in Greater London is seeking a Customer Experience Executive to enhance the customer journey and support sales growth. The role involves providing expert product advice, resolving customer inquiries, and supporting the Sales team. Ideal candidates are organized, customer-focused, and comfortable in a sales environment. This position also involves managing CRM systems and participating in sales initiatives. The company offers flexible hybrid working arrangements and professional development opportunities.

Benefits

Flexible hybrid working

Professional development

Qualifications

• Experience in a customer service or sales role.
• Proficient with CRM or sales systems.
• Excellent problem-solving and conflict resolution skills.

Responsibilities

• Deliver an exceptional customer experience and process orders efficiently.
• Act as a primary point of contact for customer inquiries.
• Proactively resolve customer issues and manage open orders.

Skills

Customer focus

Sales skills

Problem solving

Organizational skills

Communication

Tools

NetSuite

Power BI

Job description

A leading tool manufacturer in Greater London is seeking a Customer Experience Executive to enhance the customer journey and support sales growth. The role involves providing expert product advice, resolving customer inquiries, and supporting the Sales team. Ideal candidates are organized, customer-focused, and comfortable in a sales environment. This position also involves managing CRM systems and participating in sales initiatives. The company offers flexible hybrid working arrangements and professional development opportunities.