Loan Account Manager – Customer Success & Growth

Everyday Loans Group; Leicester; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A financial services provider in Leicester is looking for a Customer Account Manager. You will assist customers through the entire loan process, process agreements, and ensure exceptional customer service. Ideal candidates will have strong communication skills and a customer-focused approach. The position offers a competitive salary of up to £30,000, comprehensive training, and benefits including private healthcare, life assurance, and generous holiday allowance.

Benefits

Private healthcare

Life assurance

Excellent company pension 3% employee to 8% employer contribution

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Tech scheme

3 Charity Volunteering Days

Qualifications

• Experience in financial services is preferred.
• Strong communication skills for both phone and face-to-face interactions.
• Attention to detail is crucial.

Responsibilities

• Engage with customers to understand their loan requirements and affordability.
• Process loan agreements and support customers throughout the loan lifecycle.
• Deliver excellent customer service in every interaction.

Skills

Customer Focused

Strong Communication skills

Self-Development

Team Work

Enjoy working with targets

Job description

A financial services provider in Leicester is looking for a Customer Account Manager. You will assist customers through the entire loan process, process agreements, and ensure exceptional customer service. Ideal candidates will have strong communication skills and a customer-focused approach. The position offers a competitive salary of up to £30,000, comprehensive training, and benefits including private healthcare, life assurance, and generous holiday allowance.