Loan Account Manager – Customer Success & Growth

Everyday Loans Group; Dudley; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A consumer finance company in Dudley is seeking a Customer Account Manager to provide exceptional service to customers throughout the loan process. You will engage with customers, assess their requirements, and process loan agreements. The ideal candidate will possess strong communication skills and attention to detail. This position offers a salary up to £30,000, extensive training, a competitive bonus scheme, and a range of benefits including private healthcare and a generous pension plan.

Benefits

Private healthcare

Life assurance

Excellent company pension 3% employee to 8% employer contribution

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Tech scheme

3 Charity Volunteering Days

Qualifications

• Experience in financial services is preferred.
• Strong communication and rapport-building skills are essential.
• Attention to detail and a customer-focused mindset.

Responsibilities

• Engage with customers to assess their loan requirements.
• Process loan agreements and guide customers through their loan lifecycle.
• Provide excellent customer service consistently.

Skills

Customer Focused

Strong Communication skills and Confidence

Self-Development

Team Work

Enjoy working with targets

Job description

A consumer finance company in Dudley is seeking a Customer Account Manager to provide exceptional service to customers throughout the loan process. You will engage with customers, assess their requirements, and process loan agreements. The ideal candidate will possess strong communication skills and attention to detail. This position offers a salary up to £30,000, extensive training, a competitive bonus scheme, and a range of benefits including private healthcare and a generous pension plan.