Loan Account Manager – Customer Success & Growth

Everyday Loans Group; Sunderland; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A consumer finance leader based in Sunderland is seeking a Customer Account Manager. This role involves managing the loan process, establishing customer requirements, and providing support throughout the loan lifecycle. The ideal candidate will have strong communication skills, a customer-focused approach, and the ability to build rapport. A competitive salary of up to £30,000 is offered, alongside comprehensive training and an impressive range of benefits including private healthcare, an excellent pension scheme, and holiday options. Join a company committed to employee satisfaction and development.

Benefits

Private healthcare

Life assurance

Excellent company pension 3% employee to 8% employer contribution

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Tech scheme

3 Charity Volunteering Days

Qualifications

• Strong communication skills and ability to build rapport.
• Attention to detail and customer-focused approach.
• Experience in financial services preferred.

Responsibilities

• Manage the loan process by communicating with customers.
• Establish customer requirements and affordability.
• Ensure customer support throughout the loan lifecycle.

Skills

Customer Focused

Strong Communication skills

Self-Development

Team Work

Enjoy working with targets

Job description

A consumer finance leader based in Sunderland is seeking a Customer Account Manager. This role involves managing the loan process, establishing customer requirements, and providing support throughout the loan lifecycle. The ideal candidate will have strong communication skills, a customer-focused approach, and the ability to build rapport. A competitive salary of up to £30,000 is offered, alongside comprehensive training and an impressive range of benefits including private healthcare, an excellent pension scheme, and holiday options. Join a company committed to employee satisfaction and development.