Advanced Support Engineer I — Escalation & Solutions

Methodfi; Belfast; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A global technology company is recruiting an Advanced Support Engineer to join their Global Technical Support team in Belfast, Northern Ireland. The role involves managing escalated customer cases, troubleshooting technical issues, and ensuring customer satisfaction. Ideal candidates will possess strong customer service and problem-solving skills, as well as relevant technical expertise. This position offers a fast-paced work environment with opportunities for growth and development. Competitive pay and benefits are included.

Benefits

Competitive salaries

Healthcare insurance

Pension matching

Comprehensive life insurance

Qualifications

• Proven experience in enterprise-level customer support and troubleshooting.
• Exceptional customer and case management skills.
• Strong analytical thinking and attention to detail.

Responsibilities

• Serve as the primary point of contact for escalated customer cases.
• Diagnose and resolve advanced technical issues.
• Collaborate with engineering and product teams.

Skills

Technical expertise

Customer management

Problem-solving

Networking protocols knowledge

Communication skills

Education

Bachelor's degree in Computer Science or similar

Tools

Linux

Windows

.NET Framework

AWS

Azure

Job description

A global technology company is recruiting an Advanced Support Engineer to join their Global Technical Support team in Belfast, Northern Ireland. The role involves managing escalated customer cases, troubleshooting technical issues, and ensuring customer satisfaction. Ideal candidates will possess strong customer service and problem-solving skills, as well as relevant technical expertise. This position offers a fast-paced work environment with opportunities for growth and development. Competitive pay and benefits are included.